Person responsible for receiving complaints

Management is responsible for receiving complaints. It will be able to carry out an investigation with the victim and the person(s) involved. Following the investigation, it may forward the complaint to the Board of Directors, which will ensure that the complaint is processed.

Procedure for submitting a complaint

All complaints must be sent using the complaint form further down this page.

Right of the victim to be informed of the outcome of the complaint

The victim will be informed by email of the outcome of their complaint.

Processing time for a complaint

The maximum time limit for processing the complaint is 30 days.

Complaint Form