Person responsible for receiving complaints
Management is responsible for receiving complaints. It will be able to carry out an investigation with the victim and the person(s) involved. Following the investigation, it may forward the complaint to the Board of Directors, which will ensure that the complaint is processed.

Procedure for submitting a complaint
All complaints must be sent by email to the following address:

Right of the victim to be informed of the outcome of the complaint
The victim will be informed by email of the outcome of their complaint.

Processing time for a complaint
The maximum time limit for processing the complaint is 30 days.